Global Customer Experience Software Market 2020 by Company, Regions, Type and Application, Forecast to 2026

  • receipt Report ID : 53805
  • calendar_today Published On: Apr, 2020
  • file_copy Pages: 120
  • list Services
Buy @ $3480


Scope of the Report:
The global Customer Experience Software market is valued at xx million USD in 2020 and is expected to reach xx million USD by the end of 2026, growing at a CAGR of xx% between 2020 and 2026.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Experience Software.
Europe also play important roles in global market, with market size of xx million USD in 2020 and will be xx million USD in 2026, with a CAGR of xx%.
This report studies the Customer Experience Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Experience Software market by product type and applications/end industries.

Market Segment by Companies, this report covers
Zendesk Sell
Salesforce
Nextiva
Pipedrive
Zoho
Whatfix
BNTouch
Thryv
NetSuite
Shape
Whatfix
Bpm'online
Pxida
OdinAnswers
Claritysoft
Smartlook
Genesys

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
On-Premise
Cloud-Based

Market Segment by Applications, can be divided into
SMEs
Large Enterprises
Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents
1 Customer Experience Software Market Overview
1.1 Product Overview and Scope of Customer Experience Software
1.2 Classification of Customer Experience Software by Types
1.2.1 Global Customer Experience Software Revenue Comparison by Types (2020-2026)
1.2.2 Global Customer Experience Software Revenue Market Share by Types in 2018
1.2.3 On-Premise
1.2.4 Cloud-Based
1.3 Global Customer Experience Software Market by Application
1.3.1 Global Customer Experience Software Market Size and Market Share Comparison by Applications (2015-2026)
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Global Customer Experience Software Market by Regions
1.4.1 Global Customer Experience Software Market Size (Million USD) Comparison by Regions (2015-2026)
1.4.1 North America (USA, Canada and Mexico) Customer Experience Software Status and Prospect (2015-2026)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Experience Software Status and Prospect (2015-2026)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Experience Software Status and Prospect (2015-2026)
1.4.4 South America (Brazil, Argentina, Colombia) Customer Experience Software Status and Prospect (2015-2026)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Experience Software Status and Prospect (2015-2026)
1.5 Global Market Size of Customer Experience Software (2015-2026)
2 Company Profiles
2.1 Zendesk Sell
2.1.1 Business Overview
2.1.2 Customer Experience Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Zendesk Sell Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.2 Salesforce
2.2.1 Business Overview
2.2.2 Customer Experience Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Salesforce Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.3 Nextiva
2.3.1 Business Overview
2.3.2 Customer Experience Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Nextiva Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.4 Pipedrive
2.4.1 Business Overview
2.4.2 Customer Experience Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Pipedrive Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.5 Zoho
2.5.1 Business Overview
2.5.2 Customer Experience Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Zoho Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.6 Whatfix
2.6.1 Business Overview
2.6.2 Customer Experience Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Whatfix Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.7 BNTouch
2.7.1 Business Overview
2.7.2 Customer Experience Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 BNTouch Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.8 Thryv
2.8.1 Business Overview
2.8.2 Customer Experience Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Thryv Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.9 NetSuite
2.9.1 Business Overview
2.9.2 Customer Experience Software Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 NetSuite Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.10 Shape
2.10.1 Business Overview
2.10.2 Customer Experience Software Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Shape Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.11 Whatfix
2.11.1 Business Overview
2.11.2 Customer Experience Software Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Whatfix Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.12 Bpm'online
2.12.1 Business Overview
2.12.2 Customer Experience Software Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Bpm'online Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.13 Pxida
2.13.1 Business Overview
2.13.2 Customer Experience Software Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Pxida Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.14 OdinAnswers
2.14.1 Business Overview
2.14.2 Customer Experience Software Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 OdinAnswers Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.15 Claritysoft
2.15.1 Business Overview
2.15.2 Customer Experience Software Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 Claritysoft Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.16 Smartlook
2.16.1 Business Overview
2.16.2 Customer Experience Software Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 Smartlook Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
2.17 Genesys
2.17.1 Business Overview
2.17.2 Customer Experience Software Type and Applications
2.17.2.1 Product A
2.17.2.2 Product B
2.17.3 Genesys Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
3 Global Customer Experience Software Market Competition, by Players
3.1 Global Customer Experience Software Revenue and Share by Players (2015-2020)
3.2 Market Concentration Rate
3.2.1 Top 5 Customer Experience Software Players Market Share
3.2.2 Top 10 Customer Experience Software Players Market Share
3.3 Market Competition Trend
4 Global Customer Experience Software Market Size by Regions
4.1 Global Customer Experience Software Revenue and Market Share by Regions
4.2 North America Customer Experience Software Revenue and Growth Rate (2015-2020)
4.3 Europe Customer Experience Software Revenue and Growth Rate (2015-2020)
4.4 Asia-Pacific Customer Experience Software Revenue and Growth Rate (2015-2020)
4.5 South America Customer Experience Software Revenue and Growth Rate (2015-2020)
4.6 Middle East and Africa Customer Experience Software Revenue and Growth Rate (2015-2020)
5 North America Customer Experience Software Revenue by Countries
5.1 North America Customer Experience Software Revenue by Countries (2015-2020)
5.2 USA Customer Experience Software Revenue and Growth Rate (2015-2020)
5.3 Canada Customer Experience Software Revenue and Growth Rate (2015-2020)
5.4 Mexico Customer Experience Software Revenue and Growth Rate (2015-2020)
6 Europe Customer Experience Software Revenue by Countries
6.1 Europe Customer Experience Software Revenue by Countries (2015-2020)
6.2 Germany Customer Experience Software Revenue and Growth Rate (2015-2020)
6.3 UK Customer Experience Software Revenue and Growth Rate (2015-2020)
6.4 France Customer Experience Software Revenue and Growth Rate (2015-2020)
6.5 Russia Customer Experience Software Revenue and Growth Rate (2015-2020)
6.6 Italy Customer Experience Software Revenue and Growth Rate (2015-2020)
7 Asia-Pacific Customer Experience Software Revenue by Countries
7.1 Asia-Pacific Customer Experience Software Revenue by Countries (2015-2020)
7.2 China Customer Experience Software Revenue and Growth Rate (2015-2020)
7.3 Japan Customer Experience Software Revenue and Growth Rate (2015-2020)
7.4 Korea Customer Experience Software Revenue and Growth Rate (2015-2020)
7.5 India Customer Experience Software Revenue and Growth Rate (2015-2020)
7.6 Southeast Asia Customer Experience Software Revenue and Growth Rate (2015-2020)
8 South America Customer Experience Software Revenue by Countries
8.1 South America Customer Experience Software Revenue by Countries (2015-2020)
8.2 Brazil Customer Experience Software Revenue and Growth Rate (2015-2020)
8.3 Argentina Customer Experience Software Revenue and Growth Rate (2015-2020)
8.4 Colombia Customer Experience Software Revenue and Growth Rate (2015-2020)
9 Middle East and Africa Revenue Customer Experience Software by Countries
9.1 Middle East and Africa Customer Experience Software Revenue by Countries (2015-2020)
9.2 Saudi Arabia Customer Experience Software Revenue and Growth Rate (2015-2020)
9.3 UAE Customer Experience Software Revenue and Growth Rate (2015-2020)
9.4 Egypt Customer Experience Software Revenue and Growth Rate (2015-2020)
9.5 Nigeria Customer Experience Software Revenue and Growth Rate (2015-2020)
9.6 South Africa Customer Experience Software Revenue and Growth Rate (2015-2020)
10 Global Customer Experience Software Market Segment by Type
10.1 Global Customer Experience Software Revenue and Market Share by Type (2015-2020)
10.2 Global Customer Experience Software Market Forecast by Type (2020-2026)
10.3 On-Premise Revenue Growth Rate (2015-2026)
10.4 Cloud-Based Revenue Growth Rate (2015-2026)
11 Global Customer Experience Software Market Segment by Application
11.1 Global Customer Experience Software Revenue Market Share by Application (2015-2020)
11.2 Customer Experience Software Market Forecast by Application (2020-2026)
11.3 SMEs Revenue Growth (2015-2020)
11.4 Large Enterprises Revenue Growth (2015-2020)
12 Global Customer Experience Software Market Size Forecast (2020-2026)
12.1 Global Customer Experience Software Market Size Forecast (2020-2026)
12.2 Global Customer Experience Software Market Forecast by Regions (2020-2026)
12.3 North America Customer Experience Software Revenue Market Forecast (2020-2026)
12.4 Europe Customer Experience Software Revenue Market Forecast (2020-2026)
12.5 Asia-Pacific Customer Experience Software Revenue Market Forecast (2020-2026)
12.6 South America Customer Experience Software Revenue Market Forecast (2020-2026)
12.7 Middle East and Africa Customer Experience Software Revenue Market Forecast (2020-2026)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Tables and Figures
Figure Customer Experience Software Picture
Table Product Specifications of Customer Experience Software
Table Global Customer Experience Software and Revenue (Million USD) Market Split by Product Type
Figure Global Customer Experience Software Revenue Market Share by Types in 2018
Figure On-Premise Picture
Figure Cloud-Based Picture
Table Global Customer Experience Software Revenue (Million USD) by Application (2015-2026)
Figure Customer Experience Software Revenue Market Share by Applications in 2018
Figure SMEs Picture
Figure Large Enterprises Picture
Table Global Market Customer Experience Software Revenue (Million USD) Comparison by Regions 2015-2026
Figure North America Customer Experience Software Revenue (Million USD) and Growth Rate (2015-2026)
Figure Europe Customer Experience Software Revenue (Million USD) and Growth Rate (2015-2026)
Figure Asia-Pacific Customer Experience Software Revenue (Million USD) and Growth Rate (2015-2026)
Figure South America Customer Experience Software Revenue (Million USD) and Growth Rate (2015-2026)
Figure Middle East and Africa Customer Experience Software Revenue (Million USD) and Growth Rate (2015-2026)
Figure Global Customer Experience Software Revenue (Million USD) and Growth Rate (2015-2026)
Table Zendesk Sell Basic Information, Manufacturing Base and Competitors
Table Zendesk Sell Customer Experience Software Type and Applications
Table Zendesk Sell Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Salesforce Basic Information, Manufacturing Base and Competitors
Table Salesforce Customer Experience Software Type and Applications
Table Salesforce Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Nextiva Basic Information, Manufacturing Base and Competitors
Table Nextiva Customer Experience Software Type and Applications
Table Nextiva Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Pipedrive Basic Information, Manufacturing Base and Competitors
Table Pipedrive Customer Experience Software Type and Applications
Table Pipedrive Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Zoho Basic Information, Manufacturing Base and Competitors
Table Zoho Customer Experience Software Type and Applications
Table Zoho Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Whatfix Basic Information, Manufacturing Base and Competitors
Table Whatfix Customer Experience Software Type and Applications
Table Whatfix Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table BNTouch Basic Information, Manufacturing Base and Competitors
Table BNTouch Customer Experience Software Type and Applications
Table BNTouch Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Thryv Basic Information, Manufacturing Base and Competitors
Table Thryv Customer Experience Software Type and Applications
Table Thryv Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table NetSuite Basic Information, Manufacturing Base and Competitors
Table NetSuite Customer Experience Software Type and Applications
Table NetSuite Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Shape Basic Information, Manufacturing Base and Competitors
Table Shape Customer Experience Software Type and Applications
Table Shape Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Whatfix Basic Information, Manufacturing Base and Competitors
Table Whatfix Customer Experience Software Type and Applications
Table Whatfix Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Bpm'online Basic Information, Manufacturing Base and Competitors
Table Bpm'online Customer Experience Software Type and Applications
Table Bpm'online Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Pxida Basic Information, Manufacturing Base and Competitors
Table Pxida Customer Experience Software Type and Applications
Table Pxida Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table OdinAnswers Basic Information, Manufacturing Base and Competitors
Table OdinAnswers Customer Experience Software Type and Applications
Table OdinAnswers Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Claritysoft Basic Information, Manufacturing Base and Competitors
Table Claritysoft Customer Experience Software Type and Applications
Table Claritysoft Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Smartlook Basic Information, Manufacturing Base and Competitors
Table Smartlook Customer Experience Software Type and Applications
Table Smartlook Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Genesys Basic Information, Manufacturing Base and Competitors
Table Genesys Customer Experience Software Type and Applications
Table Genesys Customer Experience Software Revenue, Gross Margin and Market Share (2018-2019)
Table Global Customer Experience Software Revenue (Million USD) by Players (2015-2020)
Table Global Customer Experience Software Revenue Share by Players (2015-2020)
Figure Global Customer Experience Software Revenue Share by Players in 2017
Figure Global Customer Experience Software Revenue Share by Players in 2018
Figure Global Top 5 Players Customer Experience Software Revenue Market Share in 2018
Figure Global Top 10 Players Customer Experience Software Revenue Market Share in 2018
Figure Global Customer Experience Software Revenue (Million USD) and Growth Rate (%) (2015-2020)
Table Global Customer Experience Software Revenue (Million USD) by Regions (2015-2020)
Table Global Customer Experience Software Revenue Market Share by Regions (2015-2020)
Figure Global Customer Experience Software Revenue Market Share by Regions (2015-2020)
Figure Global Customer Experience Software Revenue Market Share by Regions in 2018
Figure North America Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Europe Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure South America Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa Customer Experience Software Revenue and Growth Rate (2015-2020)
Table North America Customer Experience Software Revenue by Countries (2015-2020)
Table North America Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure North America Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure North America Customer Experience Software Revenue Market Share by Countries in 2018
Figure USA Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Canada Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Mexico Customer Experience Software Revenue and Growth Rate (2015-2020)
Table Europe Customer Experience Software Revenue (Million USD) by Countries (2015-2020)
Figure Europe Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure Europe Customer Experience Software Revenue Market Share by Countries in 2018
Figure Germany Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure UK Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure France Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Russia Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Italy Customer Experience Software Revenue and Growth Rate (2015-2020)
Table Asia-Pacific Customer Experience Software Revenue (Million USD) by Countries (2015-2020)
Figure Asia-Pacific Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure Asia-Pacific Customer Experience Software Revenue Market Share by Countries in 2018
Figure China Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Japan Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Korea Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure India Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Southeast Asia Customer Experience Software Revenue and Growth Rate (2015-2020)
Table South America Customer Experience Software Revenue by Countries (2015-2020)
Table South America Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure South America Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure South America Customer Experience Software Revenue Market Share by Countries in 2018
Figure Brazil Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Argentina Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Colombia Customer Experience Software Revenue and Growth Rate (2015-2020)
Table Middle East and Africa Customer Experience Software Revenue (Million USD) by Countries (2015-2020)
Table Middle East and Africa Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure Middle East and Africa Customer Experience Software Revenue Market Share by Countries (2015-2020)
Figure Middle East and Africa Customer Experience Software Revenue Market Share by Countries in 2018
Figure Saudi Arabia Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure UAE Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Egypt Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure Nigeria Customer Experience Software Revenue and Growth Rate (2015-2020)
Figure South Africa Customer Experience Software Revenue and Growth Rate (2015-2020)
Table Global Customer Experience Software Revenue (Million USD) by Type (2015-2020)
Table Global Customer Experience Software Revenue Share by Type (2015-2020)
Figure Global Customer Experience Software Revenue Share by Type (2015-2020)
Figure Global Customer Experience Software Revenue Share by Type in 2018
Table Global Customer Experience Software Revenue Forecast by Type (2019-2024)
Figure Global Customer Experience Software Market Share Forecast by Type (2019-2024)
Figure Global On-Premise Revenue Growth Rate (2015-2020)
Figure Global Cloud-Based Revenue Growth Rate (2015-2020)
Table Global Customer Experience Software Revenue by Application (2015-2020)
Table Global Customer Experience Software Revenue Share by Application (2015-2020)
Figure Global Customer Experience Software Revenue Share by Application (2015-2020)
Figure Global Customer Experience Software Revenue Share by Application in 2018
Table Global Customer Experience Software Revenue Forecast by Application (2019-2024)
Figure Global Customer Experience Software Market Share Forecast by Application (2019-2024)
Figure Global SMEs Revenue Growth Rate (2015-2020)
Figure Global Large Enterprises Revenue Growth Rate (2015-2020)
Figure Global Customer Experience Software Revenue (Million USD) and Growth Rate Forecast (2019-2024)
Table Global Customer Experience Software Revenue (Million USD) Forecast by Regions (2019-2024)
Figure Global Customer Experience Software Revenue Market Share Forecast by Regions (2019-2024)
Figure North America Customer Experience Software Revenue Market Forecast (2019-2024)
Figure Europe Customer Experience Software Revenue Market Forecast (2019-2024)
Figure Asia-Pacific Customer Experience Software Revenue Market Forecast (2019-2024)
Figure South America Customer Experience Software Revenue Market Forecast (2019-2024)
Figure Middle East and Africa Customer Experience Software Revenue Market Forecast (2019-2024)

shopping_cart License Type

Buy Now

email Quick Contact

tag_faces Our Clients

help Need Help?

Please contact directly on our US and India numbers

+1-201-465-4211

Please feel free to write an email to us or to use our electronic ticketing system.

sales@marketsandresearch.biz