Customer relationship managementÊ(CRM) is an approach to manage a company's interaction with current and potentialÊcustomers. It usesÊdata analysisÊabout customers' history with a company to improve business relationships with customers, specifically focusing onÊcustomer retentionÊand ultimately driving sales growth.
Scope of the Report:This report studies the CRM Application Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the CRM Application Software market by product type and applications/end industries.
The BFSI segment is poised to touch a figure of about US$ 11,300 Mn in the year 2025. This signifies a CAGR of nearly 15.0% during the assessment period from 2017 till the year 2025.
The cloud segment is expected to reach a value of about US$ 34,750 Mn in the year 2025. This signifies a robust CAGR during the forecast period of 2017-2025.
The global CRM Application Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of CRM Application Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers Salesforce
Oracle
SAP
IBM
Microsoft
Adobe
Genesys
Nice Systems
Amdocs
SAS
Market Segment by Regions, regional analysis covers North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers Cloud
On-Premise
Market Segment by Applications, can be divided into BFSI
Retail
IT & Telecommunication
Healthcare
Discrete Manufacturing
Government
Education
Others
Frequently Asked Questions
The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
Market is segmented on the basis:
- By Type
- By Application
- By Region
- By Country
- By Manufacturer
The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.
The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
