Global Interactive Voice Response (IVR) Market 2021 by Company, Regions, Type and Application, Forecast to 2026

  • receipt Report ID : 216822
  • calendar_today Published On: Apr, 2021
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The Interactive Voice Response (IVR) market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

According to our latest research, the global Interactive Voice Response (IVR) size is estimated to be USD xx million in 2026 from USD xx million in 2020, with a change XX% between 2020 and 2021. The global Interactive Voice Response (IVR) market size is expected to grow at a CAGR of xx% for the next five years.

Market segmentation

Interactive Voice Response (IVR) market is split by Type and by Application. For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type, covers

Speech Based

Touch-tone Based

Market segment by Application, can be divided into

BFSI

Travel and Hospitality

Pharma and Healthcare

Telecommunications

Government and Public Sector

Transportation and Logistics

ITES

Media, Retail, and E-commerce

Education

Market segment by players, this report covers

inContact

Nuance

Genesys Telecommunication Laboratories

8x8

AT&T

Avaya

Aspect Software Parent

24/7 Customer

Verizon Communications

Five9

Cisco Systems

Convergys

West Corporation

IVR Lab

NewVoiceMedia

Market segment by regions, regional analysis covers

North America (United States, Canada, and Mexico)

Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)

South America (Brazil, Argentina, Rest of South America)

Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 12 chapters:

Chapter 1, to describe Interactive Voice Response (IVR) product scope, market overview, market opportunities, market driving force and market risks.

Chapter 2, to profile the top players of Interactive Voice Response (IVR), with revenue, gross margin and global market share of Interactive Voice Response (IVR) from 2019 to 2021.

Chapter 3, the Interactive Voice Response (IVR) competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.

Chapter 4 and 5, to segment the market size by type and application, with revenue and growth rate by type, application, from 2016 to 2026.

Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2016 to 2021.and Interactive Voice Response (IVR) market forecast, by regions, type and application, with revenue, from 2021 to 2026.

Chapter 11 and 12, to describe Interactive Voice Response (IVR) research findings and conclusion, appendix and data source.

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

1 Market Overview

1.1 Product Overview and Scope of Interactive Voice Response (IVR)

1.2 Classification of Interactive Voice Response (IVR) by Type

1.2.1 Overview: Global Interactive Voice Response (IVR) Market Size by Type: 2020 Versus 2021 Versus 2026

1.2.2 Global Interactive Voice Response (IVR) Revenue Market Share by Type in 2020

1.2.3 Speech Based

1.2.4 Touch-tone Based

1.3 Global Interactive Voice Response (IVR) Market by Application

1.3.1 Overview: Global Interactive Voice Response (IVR) Market Size by Application: 2020 Versus 2021 Versus 2026

1.3.2 BFSI

1.3.3 Travel and Hospitality

1.3.4 Pharma and Healthcare

1.3.5 Telecommunications

1.3.6 Government and Public Sector

1.3.7 Transportation and Logistics

1.3.8 ITES

1.3.9 Media, Retail, and E-commerce

1.3.10 Education

1.4 Global Interactive Voice Response (IVR) Market Size & Forecast

1.5 Global Interactive Voice Response (IVR) Market Size and Forecast by Region

1.5.1 Global Interactive Voice Response (IVR) Market Size by Region: 2016 VS 2021 VS 2026

1.5.2 Global Interactive Voice Response (IVR) Market Size by Region, (2016-2021)

1.5.3 North America Interactive Voice Response (IVR) Market Size and Prospect (2016-2026)

1.5.4 Europe Interactive Voice Response (IVR) Market Size and Prospect (2016-2026)

1.5.5 Asia-Pacific Interactive Voice Response (IVR) Market Size and Prospect (2016-2026)

1.5.6 South America Interactive Voice Response (IVR) Market Size and Prospect (2016-2026)

1.5.7 Middle East and Africa Interactive Voice Response (IVR) Market Size and Prospect (2016-2026)

1.6 Market Drivers, Restraints and Trends

1.6.1 Interactive Voice Response (IVR) Market Drivers

1.6.2 Interactive Voice Response (IVR) Market Restraints

1.6.3 Interactive Voice Response (IVR) Trends Analysis

2 Company Profiles

2.1 inContact

2.1.1 inContact Details

2.1.2 inContact Major Business

2.1.3 inContact Interactive Voice Response (IVR) Product and Solutions

2.1.4 inContact Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.1.5 inContact Recent Developments and Future Plans

2.2 Nuance

2.2.1 Nuance Details

2.2.2 Nuance Major Business

2.2.3 Nuance Interactive Voice Response (IVR) Product and Solutions

2.2.4 Nuance Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.2.5 Nuance Recent Developments and Future Plans

2.3 Genesys Telecommunication Laboratories

2.3.1 Genesys Telecommunication Laboratories Details

2.3.2 Genesys Telecommunication Laboratories Major Business

2.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product and Solutions

2.3.4 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.3.5 Genesys Telecommunication Laboratories Recent Developments and Future Plans

2.4 8x8

2.4.1 8x8 Details

2.4.2 8x8 Major Business

2.4.3 8x8 Interactive Voice Response (IVR) Product and Solutions

2.4.4 8x8 Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.4.5 8x8 Recent Developments and Future Plans

2.5 AT&T

2.5.1 AT&T Details

2.5.2 AT&T Major Business

2.5.3 AT&T Interactive Voice Response (IVR) Product and Solutions

2.5.4 AT&T Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.5.5 AT&T Recent Developments and Future Plans

2.6 Avaya

2.6.1 Avaya Details

2.6.2 Avaya Major Business

2.6.3 Avaya Interactive Voice Response (IVR) Product and Solutions

2.6.4 Avaya Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.6.5 Avaya Recent Developments and Future Plans

2.7 Aspect Software Parent

2.7.1 Aspect Software Parent Details

2.7.2 Aspect Software Parent Major Business

2.7.3 Aspect Software Parent Interactive Voice Response (IVR) Product and Solutions

2.7.4 Aspect Software Parent Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.7.5 Aspect Software Parent Recent Developments and Future Plans

2.8 24/7 Customer

2.8.1 24/7 Customer Details

2.8.2 24/7 Customer Major Business

2.8.3 24/7 Customer Interactive Voice Response (IVR) Product and Solutions

2.8.4 24/7 Customer Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.8.5 24/7 Customer Recent Developments and Future Plans

2.9 Verizon Communications

2.9.1 Verizon Communications Details

2.9.2 Verizon Communications Major Business

2.9.3 Verizon Communications Interactive Voice Response (IVR) Product and Solutions

2.9.4 Verizon Communications Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.9.5 Verizon Communications Recent Developments and Future Plans

2.10 Five9

2.10.1 Five9 Details

2.10.2 Five9 Major Business

2.10.3 Five9 Interactive Voice Response (IVR) Product and Solutions

2.10.4 Five9 Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.10.5 Five9 Recent Developments and Future Plans

2.11 Cisco Systems

2.11.1 Cisco Systems Details

2.11.2 Cisco Systems Major Business

2.11.3 Cisco Systems Interactive Voice Response (IVR) Product and Solutions

2.11.4 Cisco Systems Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.11.5 Cisco Systems Recent Developments and Future Plans

2.12 Convergys

2.12.1 Convergys Details

2.12.2 Convergys Major Business

2.12.3 Convergys Interactive Voice Response (IVR) Product and Solutions

2.12.4 Convergys Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.12.5 Convergys Recent Developments and Future Plans

2.13 West Corporation

2.13.1 West Corporation Details

2.13.2 West Corporation Major Business

2.13.3 West Corporation Interactive Voice Response (IVR) Product and Solutions

2.13.4 West Corporation Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.13.5 West Corporation Recent Developments and Future Plans

2.14 IVR Lab

2.14.1 IVR Lab Details

2.14.2 IVR Lab Major Business

2.14.3 IVR Lab Interactive Voice Response (IVR) Product and Solutions

2.14.4 IVR Lab Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.14.5 IVR Lab Recent Developments and Future Plans

2.15 NewVoiceMedia

2.15.1 NewVoiceMedia Details

2.15.2 NewVoiceMedia Major Business

2.15.3 NewVoiceMedia Interactive Voice Response (IVR) Product and Solutions

2.15.4 NewVoiceMedia Interactive Voice Response (IVR) Revenue, Gross Margin and Market Share (2019-2021)

2.15.5 NewVoiceMedia Recent Developments and Future Plans

3 Market Competition, by Players

3.1 Global Interactive Voice Response (IVR) Revenue and Share by Players (2019-2021)

3.2 Market Concentration Rate

3.2.1 Top 3 Interactive Voice Response (IVR) Players Market Share

3.2.2 Top 10 Interactive Voice Response (IVR) Players Market Share

3.2.3 Market Competition Trend

3.3 Interactive Voice Response (IVR) Players Head Office, Products and Services Provided

3.4 Mergers & Acquisitions

3.5 New Entrants and Expansion Plans

4 Market Size Segment by Type

4.1 Global Interactive Voice Response (IVR) Revenue and Market Share by Type (2016-2021)

4.2 Global Interactive Voice Response (IVR) Market Forecast by Type (2021-2026)

5 Market Size Segment by Application

5.1 Global Interactive Voice Response (IVR) Revenue Market Share by Application (2016-2021)

5.2 Interactive Voice Response (IVR) Market Forecast by Application (2021-2026)

6 North America by Country, by Type, and by Application

6.1 North America Interactive Voice Response (IVR) Revenue by Type (2016-2026)

6.2 North America Interactive Voice Response (IVR) Revenue by Application (2016-2026)

6.3 North America Interactive Voice Response (IVR) Market Size by Country

6.3.1 North America Interactive Voice Response (IVR) Revenue by Country (2016-2026)

6.3.2 United States Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

6.3.3 Canada Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

6.3.4 Mexico Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

7 Europe by Country, by Type, and by Application

7.1 Europe Interactive Voice Response (IVR) Revenue by Type (2016-2026)

7.2 Europe Interactive Voice Response (IVR) Revenue by Application (2016-2026)

7.3 Europe Interactive Voice Response (IVR) Market Size by Country

7.3.1 Europe Interactive Voice Response (IVR) Revenue by Country (2016-2026)

7.3.2 Germany Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

7.3.3 France Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

7.3.4 United Kingdom Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

7.3.5 Russia Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

7.3.6 Italy Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

8 Asia-Pacific by Region, by Type, and by Application

8.1 Asia-Pacific Interactive Voice Response (IVR) Revenue by Type (2016-2026)

8.2 Asia-Pacific Interactive Voice Response (IVR) Revenue by Application (2016-2026)

8.3 Asia-Pacific Interactive Voice Response (IVR) Market Size by Region

8.3.1 Asia-Pacific Interactive Voice Response (IVR) Revenue by Region (2016-2026)

8.3.2 China Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

8.3.3 Japan Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

8.3.4 South Korea Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

8.3.5 India Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

8.3.6 Southeast Asia Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

8.3.7 Australia Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

9 South America by Country, by Type, and by Application

9.1 South America Interactive Voice Response (IVR) Revenue by Type (2016-2026)

9.2 South America Interactive Voice Response (IVR) Revenue by Application (2016-2026)

9.3 South America Interactive Voice Response (IVR) Market Size by Country

9.3.1 South America Interactive Voice Response (IVR) Revenue by Country (2016-2026)

9.3.2 Brazil Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

9.3.3 Argentina Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

10 Middle East & Africa by Country, by Type, and by Application

10.1 Middle East & Africa Interactive Voice Response (IVR) Revenue by Type (2016-2026)

10.2 Middle East & Africa Interactive Voice Response (IVR) Revenue by Application (2016-2026)

10.3 Middle East & Africa Interactive Voice Response (IVR) Market Size by Country

10.3.1 Middle East & Africa Interactive Voice Response (IVR) Revenue by Country (2016-2026)

10.3.2 Turkey Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

10.3.3 Saudi Arabia Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

10.3.4 UAE Interactive Voice Response (IVR) Market Size and Forecast (2016-2026)

11 Research Findings and Conclusion

12 Appendix

12.1 Methodology

12.2 Research Process and Data Source

12.3 Disclaimer

List of Tables

Table 1. Global Interactive Voice Response (IVR) Revenue by Type, (USD Million), 2020 VS 2021 VS 2026

Table 2. Global Interactive Voice Response (IVR) Revenue by Application, (USD Million), 2020 VS 2021 VS 2026

Table 3. Global Market Interactive Voice Response (IVR) Revenue (Million USD) Comparison by Region (2016 VS 2021 VS 2026)

Table 4. Global Interactive Voice Response (IVR) Revenue (USD Million) by Region (2016-2021)

Table 5. Global Interactive Voice Response (IVR) Revenue Market Share by Region (2021-2026)

Table 6. inContact Corporate Information, Head Office, and Major Competitors

Table 7. inContact Major Business

Table 8. inContact Interactive Voice Response (IVR) Product and Solutions

Table 9. inContact Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 10. Nuance Corporate Information, Head Office, and Major Competitors

Table 11. Nuance Major Business

Table 12. Nuance Interactive Voice Response (IVR) Product and Solutions

Table 13. Nuance Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 14. Genesys Telecommunication Laboratories Corporate Information, Head Office, and Major Competitors

Table 15. Genesys Telecommunication Laboratories Major Business

Table 16. Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product and Solutions

Table 17. Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 18. 8x8 Corporate Information, Head Office, and Major Competitors

Table 19. 8x8 Major Business

Table 20. 8x8 Interactive Voice Response (IVR) Product and Solutions

Table 21. 8x8 Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 22. AT&T Corporate Information, Head Office, and Major Competitors

Table 23. AT&T Major Business

Table 24. AT&T Interactive Voice Response (IVR) Product and Solutions

Table 25. AT&T Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 26. Avaya Corporate Information, Head Office, and Major Competitors

Table 27. Avaya Major Business

Table 28. Avaya Interactive Voice Response (IVR) Product and Solutions

Table 29. Avaya Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 30. Aspect Software Parent Corporate Information, Head Office, and Major Competitors

Table 31. Aspect Software Parent Major Business

Table 32. Aspect Software Parent Interactive Voice Response (IVR) Product and Solutions

Table 33. Aspect Software Parent Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 34. 24/7 Customer Corporate Information, Head Office, and Major Competitors

Table 35. 24/7 Customer Major Business

Table 36. 24/7 Customer Interactive Voice Response (IVR) Product and Solutions

Table 37. 24/7 Customer Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 38. Verizon Communications Corporate Information, Head Office, and Major Competitors

Table 39. Verizon Communications Major Business

Table 40. Verizon Communications Interactive Voice Response (IVR) Product and Solutions

Table 41. Verizon Communications Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 42. Five9 Corporate Information, Head Office, and Major Competitors

Table 43. Five9 Major Business

Table 44. Five9 Interactive Voice Response (IVR) Product and Solutions

Table 45. Five9 Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 46. Cisco Systems Corporate Information, Head Office, and Major Competitors

Table 47. Cisco Systems Major Business

Table 48. Cisco Systems Interactive Voice Response (IVR) Product and Solutions

Table 49. Cisco Systems Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 50. Convergys Corporate Information, Head Office, and Major Competitors

Table 51. Convergys Major Business

Table 52. Convergys Interactive Voice Response (IVR) Product and Solutions

Table 53. Convergys Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 54. West Corporation Corporate Information, Head Office, and Major Competitors

Table 55. West Corporation Major Business

Table 56. West Corporation Interactive Voice Response (IVR) Product and Solutions

Table 57. West Corporation Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 58. IVR Lab Corporate Information, Head Office, and Major Competitors

Table 59. IVR Lab Major Business

Table 60. IVR Lab Interactive Voice Response (IVR) Product and Solutions

Table 61. IVR Lab Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 62. NewVoiceMedia Corporate Information, Head Office, and Major Competitors

Table 63. NewVoiceMedia Major Business

Table 64. NewVoiceMedia Interactive Voice Response (IVR) Product and Solutions

Table 65. NewVoiceMedia Interactive Voice Response (IVR) Revenue (USD Million), Gross Margin and Market Share (2019-2021)

Table 66. Global Interactive Voice Response (IVR) Revenue (USD Million) by Players (2019-2021)

Table 67. Global Interactive Voice Response (IVR) Revenue Share by Players (2019-2021)

Table 68. Breakdown of Interactive Voice Response (IVR) by Company Type (Tier 1, Tier 2 and Tier 3)

Table 69. Interactive Voice Response (IVR) Players Head Office, Products and Services Provided

Table 70. Interactive Voice Response (IVR) Mergers & Acquisitions in the Past Five Years

Table 71. Interactive Voice Response (IVR) New Entrants and Expansion Plans

Table 72. Global Interactive Voice Response (IVR) Revenue (USD Million) by Type (2016-2021)

Table 73. Global Interactive Voice Response (IVR) Revenue Share by Type (2016-2021)

Table 74. Global Interactive Voice Response (IVR) Revenue Forecast by Type (2021-2026)

Table 75. Global Interactive Voice Response (IVR) Revenue by Application (2016-2021)

Table 76. Global Interactive Voice Response (IVR) Revenue Forecast by Application (2021-2026)

Table 77. North America Interactive Voice Response (IVR) Revenue by Type (2016-2021) & (USD Million)

Table 78. North America Interactive Voice Response (IVR) Revenue by Type (2021-2026) & (USD Million)

Table 79. North America Interactive Voice Response (IVR) Revenue by Application (2016-2021) & (USD Million)

Table 80. North America Interactive Voice Response (IVR) Revenue by Application (2021-2026) & (USD Million)

Table 81. North America Interactive Voice Response (IVR) Revenue by Country (2016-2021) & (USD Million)

Table 82. North America Interactive Voice Response (IVR) Revenue by Country (2021-2026) & (USD Million)

Table 83. Europe Interactive Voice Response (IVR) Revenue by Type (2016-2021) & (USD Million)

Table 84. Europe Interactive Voice Response (IVR) Revenue by Type (2021-2026) & (USD Million)

Table 85. Europe Interactive Voice Response (IVR) Revenue by Application (2016-2021) & (USD Million)

Table 86. Europe Interactive Voice Response (IVR) Revenue by Application (2021-2026) & (USD Million)

Table 87. Europe Interactive Voice Response (IVR) Revenue by Country (2016-2021) & (USD Million)

Table 88. Europe Interactive Voice Response (IVR) Revenue by Country (2021-2026) & (USD Million)

Table 89. Asia-Pacific Interactive Voice Response (IVR) Revenue by Type (2016-2021) & (USD Million)

Table 90. Asia-Pacific Interactive Voice Response (IVR) Revenue by Type (2021-2026) & (USD Million)

Table 91. Asia-Pacific Interactive Voice Response (IVR) Revenue by Application (2016-2021) & (USD Million)

Table 92. Asia-Pacific Interactive Voice Response (IVR) Revenue by Application (2021-2026) & (USD Million)

Table 93. Asia-Pacific Interactive Voice Response (IVR) Revenue by Region (2016-2021) & (USD Million)

Table 94. Asia-Pacific Interactive Voice Response (IVR) Revenue by Region (2021-2026) & (USD Million)

Table 95. South America Interactive Voice Response (IVR) Revenue by Type (2016-2021) & (USD Million)

Table 96. South America Interactive Voice Response (IVR) Revenue by Type (2021-2026) & (USD Million)

Table 97. South America Interactive Voice Response (IVR) Revenue by Application (2016-2021) & (USD Million)

Table 98. South America Interactive Voice Response (IVR) Revenue by Application (2021-2026) & (USD Million)

Table 99. South America Interactive Voice Response (IVR) Revenue by Country (2016-2021) & (USD Million)

Table 100. South America Interactive Voice Response (IVR) Revenue by Country (2021-2026) & (USD Million)

Table 101. Middle East & Africa Interactive Voice Response (IVR) Revenue by Type (2016-2021) & (USD Million)

Table 102. Middle East & Africa Interactive Voice Response (IVR) Revenue by Type (2021-2026) & (USD Million)

Table 103. Middle East & Africa Interactive Voice Response (IVR) Revenue by Application (2016-2021) & (USD Million)

Table 104. Middle East & Africa Interactive Voice Response (IVR) Revenue by Application (2021-2026) & (USD Million)

Table 105. Middle East & Africa Interactive Voice Response (IVR) Revenue by Country (2016-2021) & (USD Million)

Table 106. Middle East & Africa Interactive Voice Response (IVR) Revenue by Country (2021-2026) & (USD Million)

List of Figures

Figure 1. Interactive Voice Response (IVR) Picture

Figure 2. Global Interactive Voice Response (IVR) Revenue Market Share by Type in 2020

Figure 3. Speech Based

Figure 4. Touch-tone Based

Figure 5. Interactive Voice Response (IVR) Revenue Market Share by Application in 2020

Figure 6. BFSI Picture

Figure 7. Travel and Hospitality Picture

Figure 8. Pharma and Healthcare Picture

Figure 9. Telecommunications Picture

Figure 10. Government and Public Sector Picture

Figure 11. Transportation and Logistics Picture

Figure 12. ITES Picture

Figure 13. Media, Retail, and E-commerce Picture

Figure 14. Education Picture

Figure 15. Global Interactive Voice Response (IVR) Revenue, (USD Million): 2020 VS 2021 VS 2026

Figure 16. Global Interactive Voice Response (IVR) Revenue and Forecast (2016-2026) & (USD Million)

Figure 17. Global Interactive Voice Response (IVR) Revenue Market Share by Region (2016-2026)

Figure 18. Global Interactive Voice Response (IVR) Revenue Market Share by Region in 2020

Figure 19. North America Interactive Voice Response (IVR) Revenue (USD Million) and Growth Rate (2016-2026)

Figure 20. Europe Interactive Voice Response (IVR) Revenue (USD Million) and Growth Rate (2016-2026)

Figure 21. Asia-Pacific Interactive Voice Response (IVR) Revenue (USD Million) and Growth Rate (2016-2026)

Figure 22. South America Interactive Voice Response (IVR) Revenue (USD Million) and Growth Rate (2016-2026)

Figure 23. Middle East and Africa Interactive Voice Response (IVR) Revenue (USD Million) and Growth Rate (2016-2026)

Figure 24. Interactive Voice Response (IVR) Market Drivers

Figure 25. Interactive Voice Response (IVR) Market Restraints

Figure 26. Interactive Voice Response (IVR) Market Trends

Figure 27. inContact Recent Developments and Future Plans

Figure 28. Nuance Recent Developments and Future Plans

Figure 29. Genesys Telecommunication Laboratories Recent Developments and Future Plans

Figure 30. 8x8 Recent Developments and Future Plans

Figure 31. AT&T Recent Developments and Future Plans

Figure 32. Avaya Recent Developments and Future Plans

Figure 33. Aspect Software Parent Recent Developments and Future Plans

Figure 34. 24/7 Customer Recent Developments and Future Plans

Figure 35. Verizon Communications Recent Developments and Future Plans

Figure 36. Five9 Recent Developments and Future Plans

Figure 37. Cisco Systems Recent Developments and Future Plans

Figure 38. Convergys Recent Developments and Future Plans

Figure 39. West Corporation Recent Developments and Future Plans

Figure 40. IVR Lab Recent Developments and Future Plans

Figure 41. NewVoiceMedia Recent Developments and Future Plans

Figure 42. Global Interactive Voice Response (IVR) Revenue Share by Players in 2020

Figure 43. Interactive Voice Response (IVR) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)

Figure 44. Global Top 3 Players Interactive Voice Response (IVR) Revenue Market Share in 2020

Figure 45. Global Top 10 Players Interactive Voice Response (IVR) Revenue Market Share in 2020

Figure 46. Key Players Market Share Trend (Top 3 Market Share: 2019 VS 2020 VS 2021)

Figure 47. Global Interactive Voice Response (IVR) Revenue Share by Type in 2020

Figure 48. Global Interactive Voice Response (IVR) Market Share Forecast by Type (2021-2026)

Figure 49. Global Interactive Voice Response (IVR) Revenue Share by Application in 2020

Figure 50. Global Interactive Voice Response (IVR) Market Share Forecast by Application (2021-2026)

Figure 51. North America Interactive Voice Response (IVR) Sales Market Share by Type (2016-2026)

Figure 52. North America Interactive Voice Response (IVR) Sales Market Share by Application (2016-2026)

Figure 53. North America Interactive Voice Response (IVR) Revenue Market Share by Country (2016-2026)

Figure 54. United States Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 55. Canada Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 56. Mexico Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 57. Europe Interactive Voice Response (IVR) Sales Market Share by Type (2016-2026)

Figure 58. Europe Interactive Voice Response (IVR) Sales Market Share by Application (2016-2026)

Figure 59. Europe Interactive Voice Response (IVR) Revenue Market Share by Country (2016-2026)

Figure 60. Germany Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 61. France Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 62. United Kingdom Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 63. Russia Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 64. Italy Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 65. Asia-Pacific Interactive Voice Response (IVR) Sales Market Share by Type (2016-2026)

Figure 66. Asia-Pacific Interactive Voice Response (IVR) Sales Market Share by Application (2016-2026)

Figure 67. Asia-Pacific Interactive Voice Response (IVR) Revenue Market Share by Region (2016-2026)

Figure 68. China Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 69. Japan Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 70. South Korea Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 71. India Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 72. Southeast Asia Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 73. Australia Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 74. South America Interactive Voice Response (IVR) Sales Market Share by Type (2016-2026)

Figure 75. South America Interactive Voice Response (IVR) Sales Market Share by Application (2016-2026)

Figure 76. South America Interactive Voice Response (IVR) Revenue Market Share by Country (2016-2026)

Figure 77. Brazil Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 78. Argentina Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 79. Middle East and Africa Interactive Voice Response (IVR) Sales Market Share by Type (2016-2026)

Figure 80. Middle East and Africa Interactive Voice Response (IVR) Sales Market Share by Application (2016-2026)

Figure 81. Middle East and Africa Interactive Voice Response (IVR) Revenue Market Share by Country (2016-2026)

Figure 82. Turkey Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 83. Saudi Arabia Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 84. UAE Interactive Voice Response (IVR) Revenue and Growth Rate (2016-2026) & (USD Million)

Figure 85. Methodology

Figure 86. Research Process and Data Source